Cancelling Your Appointment
| Booking Type | Cancel with 48+ hours notice | Less than 48 hours notice or no-show |
|---|---|---|
| Initial Consultation (£150) | Full refund of £150 | Consultation fee forfeited in full |
| Treatment appointment — returning patient (£50 deposit) | Deposit held as credit on your clinic account for use against a future appointment | Deposit forfeited in full |
To cancel, email us at info@drbhavingarara.com. Cancellations must be received in writing. The 48-hour window is calculated from your appointment start time.
Rescheduling
If you need to move your appointment to a different date and give us more than 48 hours notice, your £50 booking deposit will be held on your clinic account and applied to your rescheduled appointment. There is no charge for rescheduling with adequate notice.
If the Clinic Cancels
On the rare occasion that we need to cancel your appointment, we will give you as much notice as possible. Any deposit or advance payment will be refunded in full or transferred to a rescheduled date — whichever you prefer.
Refunds for Completed Treatments
We do not offer refunds for treatments that have been carried out, except where there has been a proven failure in our duty of care or a material difference between the treatment described and the treatment delivered.
If you are unhappy with your treatment outcome, please contact us at info@drbhavingarara.com. We take all concerns seriously and will work with you to find a fair resolution. Our Complaints Policy sets out the full process.
Treatment Courses and Packages
If you purchase a single-treatment course (for example, a course of 3 laser sessions), the following applies:
- Sessions must be used within 12 months of purchase.
- If you are unable to complete the course for medical reasons confirmed by Dr Garara, the remaining value will be held as credit on your clinic account, redeemable against other treatments.
- If you choose not to continue for reasons other than medical necessity, unused sessions are non-refundable and will not be held as credit.
Membership Plans
Monthly memberships (Essential, Confidence, and Radiance plans) may be cancelled at any time with 30 days written notice to info@drbhavingarara.com.
On cancellation, your accumulated clinic account balance remains available for 12 months. Clinic account balances are not refunded in cash.
Signature Treatment Plans (Prevention, Rejuvenation, Hair Restoration)
These plans require a minimum commitment of 3 monthly payments before cancellation is available.
If you have not yet started treatment and cancel within the first 3 months, you are entitled to a full refund of all payments made.
If treatment has begun and your clinic balance has been partially redeemed, any remaining balance will be held as credit on your clinic account. Partial cash refunds are not available once treatment has started.
Full details are in our Membership and Package Terms and Conditions at www.drbhavingarara.com/membership-tcs.
Retail Product Purchases
Skincare products purchased in clinic are non-refundable except where a product is found to be faulty or damaged at the time of purchase. Please notify us within 48 hours of purchase if you believe a product is defective.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If you have a concern about your rights, you can contact the Citizens Advice Bureau at www.citizensadvice.org.uk.
Get in Touch
For any cancellation, refund, or rescheduling request: Email: info@drbhavingarara.com. Full Booking T&Cs: www.drbhavingarara.com/booking-tcs.
Afyatech Ltd is registered in England and Wales. Dr Bhavin Garara GMC No. 7155707. ICO Registration: ZC178885. Afyatech Ltd, Alpha House, 296 Kenton Road, Harrow, England, HA3 8DD.